Insurers and Other Users of SICP
With over 25 years of experience in the windscreen repair and replacement industry, Glasscare® has developed a deep understanding of the needs of both insurers and windscreen companies.
The automotive world is changing fast — and Glasscare® has been leading that transformation from the very beginning. Long before “AI-powered damage detection” became an industry buzzword, Glasscare® pioneered artificial intelligence to identify windscreen damage accurately, fairly, and consistently — transforming how insurers and repairers manage glass claims.
Our technology doesn’t just recognise a chip or a crack. It validates whether a repair is possible, confirms the precise damage category, and delivers that data instantly to repair networks, ensuring that repairable damage is repaired — every time.
Identifying repairable damage isn’t simply about convenience. Each avoided replacement saves insurers and customers the cost of an unnecessary windscreen, eliminates the need for complex ADAS recalibration, and dramatically reduces vehicle downtime. Every successful repair also avoids the production, transport, and disposal of a new piece of glass — a small act repeated at scale with a big environmental impact.
From a crack in Melbourne to a chip in Manchester, Glasscare® AI delivers consistent, validated results, ensuring every decision is backed by evidence — not estimation.
Glasscare® AI connects seamlessly with the Glasscare® TPA platform, enabling insurers and repairers to act on damage data instantly. Once a claim is validated, jobs are automatically routed to the right network, invoices are reconciled, and customer updates are triggered — all without manual intervention.
This complete digital ecosystem ensures transparency, speed, and accuracy across the supply chain. It’s AI not as a gimmick, but as a proven operational advantage.
As vehicles become increasingly intelligent, windscreens now serve as sensor hubs, housing cameras and radar vital to Advanced Driver Assistance Systems (ADAS). Ensuring accurate repair or replacement — and calibration that meets manufacturer standards — is essential. Glasscare® AI contributes to that precision by ensuring the correct repair path is chosen from the outset, supporting safer outcomes for motorists everywhere.
From its roots in the UK’s insurance and automotive glass sectors to partnerships with global leaders, Glasscare® continues to set the benchmark in AI-driven inspection and validation. Our vision is a world where every piece of windscreen damage is assessed fairly, every repair opportunity is captured, and every stakeholder — insurer, repairer, or driver — benefits from data-driven clarity.
“Transforming windscreen damage assessment with our cutting-edge, artificial intelligence with millions of images for over 7 years”
Our longstanding relationships and hands-on expertise have positioned us as a trusted name in the sector. In 2022, Glasscare® acquired the Windscreen AI Repair technology from our sister company Service Certainty, allowing us to consolidate our focus and apply our extensive industry knowledge to the continued development of this innovative solution. Originally launched in 2018, our AI-driven repair product has since been adopted and specifically trained using millions of images by leading names in the industry to match their damage criteria through many different models., including Autoglass, Safelite, Carglass, and O'Brien’s.
We are now seeking to further expand our Global footprint by partnering with leading Windscreen repair and insurance companies. Target partnership regions are marked in Blue with the orange areas currently under exclusivity agreements.
Our pat pending technology has consistently delivered results—enhancing repair accuracy, reducing costs, and improving outcomes for insurers. Clients such as Aviva, Direct Line, Esure, Admiral, RSA, Ageas, Allianz, LV=, and many others continue to benefit from the efficiencies and savings our system brings to the claims and repair process.
At Glasscare®, our commitment is to remain at the forefront of windscreen repair innovation, by constantly improving and developing our AI web app service, ensuring our solutions remain the most effective and reliable on the market.
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With a proven product already rolled out to countries around the world, Glasscare® is now expanding into new territories so now’s the time to see what all the fuss is about.
Both SICP.co.uk and Glasscare.online are part of the Glasscare® ecosystem. Glasscare.online is designed for drivers who need windscreen services directly, while SICP.co.uk serves insurers and repair networks. Behind the scenes, both use the same AI and claims technology — ensuring consistency and speed across the board.
Autoglass partnered with Service Certainty imageproof on an app where customers could shoot a picture of damaged glass, upload it, and have an AI make the repair-or-replace call.
Autoglass uses artificial intelligence to assist in windscreen repair
New AI app can determine windscreen repair or replacement choices